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How to use

Using Lycamobile is simple. Just click below to learn more.

Get started

You can get started with Lycamobile by following these easy steps:

Insert your Lycamobile SIM card into your mobile and switch it on
Top-up your Lycamobile
You can now make and receive calls and SMS from your Lycamobile


If your mobile phone is locked it may show one of the following messages when you insert your Lycamobile SIM: ‘Invalid SIM’ or ‘Insert SIM’. Unlocking your mobile phone is easy – simply call our Customer Services team on +4177 900 01 22 for advice.

Top-up your balance

You can Top-up your Lycamobile SIM card at any SBBterminal, at your local retailer. Lycamobile is available at many stores across Switzerland.

You can also Top-up your Lycamobile online, which is the most convenient way to Top-up your Lycamobile.

Register your Lycamobile SIM online
Top-up your Lycamobile instantly online using a debit or credit card

To top up your Lycamobile:

Enter *131*PIN#, press dial

To Top-up your Lycamobile whilst you are abroad:

Dial +4177 900 01 31 and follow the instructions

Check your balance

To check your Lycamobile balance:

Enter *131# on your Lycamobile, press dial, and your balance will be shown on your mobile phone screen

To check your Lycamobile balance whilst you are abroad:

Dial +4177 900 01 31

Access your voicemail

Your Lycamobile voicemail service has been automatically activated.

Using your Lycamobile voicemail you can:

Listen to messages left for you
Record a personalised welcome message
Select your preferred language
Personalise your voicemail settings
Set your voicemail access code to access your voicemail from other phones

Access your voicemail from your Lycamobile To access your voicemail from your Lycamobile in Switzerland:

Dial +4177 900 01 21

Using voicemail from another phone or when you are abroad

You can check your voicemail from another phone in Switzerland or when abroad. Simply use your Lycamobile to call the voicemail menu and follow the instructions to set up a voicemail access code.

To access your voicemail from another phone or from abroad:

Dial +4177 900 01 21 and follow the instructions
Follow the instructions to enter your Lycamobile number
Follow the instructions to enter your voicemail access code

Choose your own language

You can select the language to be used for your Lycamobile voicemail and top up service. To select your preferred language simply:

Dial +4177 900 01 31
Select the ‘Settings’ menu
Select the ‘Change Language’ option
Select your preferred language

View your Lycamobile number

You can view your Lycamobile number on your mobile screen. To have your Lycamobile number displayed:

Dial *132#

Use your Lycamobile abroad - roaming

You can use your Lycamobile to make and receive calls and SMS in a large number of other countries.

For information on countries where you can make and receive calls and SMS, and current charges please visit Roaming

Contact Lycamobile customer services

Visit our Contact us page for full details of the various ways you can get in touch with us.