In today’s world, you need to know how to stay safe from fraud.

You can report any suspected fraud activity to us at Fraud_alert@lycamobile.com giving details of what's happened, including any police or action fraud crime number. Also include full contact details so we can reply back.

We can only assist with fraud queries related to Lyca services.

If you have lost money from an SMS or telephone fraud, let your bank or card provider know immediately. They may also help you get your money back. You should also report this to Action Fraud straight away.

Remember that Lyca will never ask you for your pin or password by text or email.

Lottery Scam

Unfortunately, some of our customers have been receiving unsolicited phone calls or texts telling them that they have won a lottery prize.

This is fraud.

The caller may aim to get you to ring a premium rate phone number where you will then be kept on the line for as long as possible, being charged a very high rate per minute. They may also ask you to pay a fee to release the money that they say you have won. Again, this is fraud. Once you have paid the fee, communication may end and you will ultimately not receive any money. They may also then call you again to ask for more money. The offenders may also give you a partial SIM card number – do not be tricked by this.

Fraud prevention advice

Never give out your number (they may ask you to confirm your number – don’t)

Never give out any personal details (e.g. name, address, date of birth, bank details, family names etc.)