Question 1

How to buy?

Accepted Answer

If you are currently not a Lyca Mobile customer pick up a new SIM and be sure to top-up with enough credit Using your Lyca Mobile SIM, dial *139*Bundle code# (e.g. *139*1004# for EU99) or text the Keyword (e.g. EU99) to 3535 If you don’t have enough credit to buy the bundle you will be prompted to top-up and try again You will receive a confirmation message shortly after buying your bundle stating that it has been applied to your account. You should wait for this message before starting to use your bundle allowance.

Question 2

Check your allowance?

Accepted Answer

Every time you will be able to check your balance by dialling *136# (then press call) for free of charge.

Question 3

Auto Renewal?

Accepted Answer

Your bundle is subject to Auto-renewal and if you opt-in will automatically renew once it expires. We will remind you before it is due to be renewed, giving you the option to cancel. The renewal charges will be deducted from your main balance or through your payment card, depending on the initial activation method. To cancel Auto-renewal, dial *190# and follow the instructions. Please note that any auto-cancellation request made on or after the expiry date will not be accepted.